Privacy Policy

1. Introduction

CS Travels ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, nationality)
• Travel information (travel dates, destinations, preferences)
• Payment information (processed securely via third-party payment processors)
• Communication records (emails, chat messages, form submissions)
• Technical data (IP address, browser type, device information, cookies)

3. How We Use Your Information

We use the information we collect to:

• Process bookings and provide our travel services
• Communicate with you about your enquiries and bookings
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud or misuse of our services

4. Legal Basis for Processing

We process your personal data on the following legal bases: contractual necessity (to provide our services), legitimate interests (to improve our services and prevent fraud), consent (for marketing communications), and legal obligation (to comply with applicable laws).

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Hotels, transport providers and activity operators as necessary to fulfil your booking
• Payment processors to handle transactions securely
• Technology service providers who assist us in operating our website
• Legal authorities when required by law

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL/TLS technology.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for 7 years for legal and accounting purposes.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at info@cs-travels.com.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Essential cookies are required for the website to function. You can control non-essential cookies through your browser settings. Our cookie use includes session cookies (for language preferences and navigation), analytics cookies (to understand how visitors use our site), and marketing cookies (to show relevant advertisements, with consent).

10. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@cs-travels.com
• Phone: +81 80-9165-7905
• Address: Gampaha, Sri Lanka