What makes CS Travels different from other tour operators?

CS Travels specialises exclusively in luxury and bespoke travel experiences. We offer fully private tours, handpicked 5-star accommodations, expert bilingual local guides in English and Japanese, and 24/7 personal concierge service.

How far in advance should I book my Sri Lanka tour?

We recommend booking at least 4–6 weeks in advance for standard packages, and 8–12 weeks for fully bespoke itineraries during peak season (December–March).

Are your tours suitable for families with children?

Absolutely! We design family-friendly itineraries that blend adventure, culture and relaxation at a comfortable pace, handling all logistics so parents can fully enjoy the journey.

What is included in your tour packages?

Our packages include luxury accommodation, private transport, expert guides, daily breakfast and dinner, and airport transfers. A detailed inclusions list is provided for each specific package.

Do you offer Japanese-speaking guides?

Yes! CS Travels proudly offers both English and Japanese-speaking expert guides, making us the ideal choice for Japanese travellers exploring Sri Lanka.

Frequently Asked Questions | CS Travels Sri Lanka

General

CS Travels is a boutique, owner-operated luxury travel agency specialising exclusively in Sri Lanka. Every itinerary is personally designed, every hotel is personally inspected, and every guide is personally trained. We don't outsource your memories — we craft them with care.

CS Travels was founded in 2013 and has over a decade of experience creating extraordinary Sri Lanka journeys for discerning travellers from 45+ countries worldwide.

Yes. CS Travels is fully licensed by the Sri Lanka Tourism Development Authority (SLTDA) and complies with all international travel regulations. We are fully insured and operate to the highest standards.

Our guides are available in English, Mandarin Chinese, Japanese, Korean, French, German, Spanish, Arabic, and Russian. Advanced notice allows us to arrange specialist language guides for any tour.

Booking & Payment

Simply fill in our booking form, contact us via WhatsApp, email us at info@cs-travels.com, or call us. Our team will respond within 24 hours with a detailed proposal and no-obligation quote.

Never. All consultations, itinerary design and revisions are completely free of charge with no obligation to book. We believe you should fall in love with your itinerary before committing to anything.

We accept major credit and debit cards (Visa, Mastercard, Amex), bank transfers, and selected digital payment methods. All transactions are secured and encrypted.

A 20% deposit confirms your booking. The remaining balance is due 30 days before your tour start date. For bookings made within 30 days of travel, full payment is required at booking.

Cancellations 31+ days prior receive a full refund minus processing fees. Cancellations 15–30 days prior receive a 50% refund. Cancellations within 14 days are non-refundable. We strongly recommend comprehensive travel insurance.

Tours & Itineraries

Absolutely. Every package we offer can be fully customised. Add destinations, extend nights, upgrade hotels, add activities or modify the routing — we'll redesign it to match your vision.

We recommend 4–6 weeks for standard packages and 8–12 weeks for bespoke itineraries, especially during peak season (December–March and July–August). Last-minute bookings may be possible — contact us.

Inclusions vary by package but typically include private air-conditioned transport, accommodation, expert guide, entrance fees to listed sites and select meals. Each proposal includes a detailed inclusions list.

Yes! We love creating extraordinary solo adventures. Solo travellers receive the same level of private service without compromise — just let us know your preferences and we'll craft something perfect.

Yes. Our local network is extensive. Cooking classes, village homestays, fishing with locals, hot air balloon rides, private beach picnics — if it exists in Sri Lanka, we can likely arrange it.

Travel Practicalities

Most nationalities require an Electronic Travel Authorization (ETA) for Sri Lanka, which is applied for online before travel. We provide full guidance on the application process as part of our pre-departure service.

Sri Lanka's weather varies by region. Generally: December–March is ideal for the south and west coasts; May–September is best for the east coast and cultural triangle. The hill country is beautiful year-round.

Yes, Sri Lanka is a safe and welcoming destination. It consistently ranks as one of Asia's friendliest countries. CS Travels monitors travel advisories and keeps guests informed of any relevant updates.

We recommend consulting your doctor or travel health clinic well before travel. Typically recommended vaccinations include Hepatitis A and B, Typhoid, and ensuring routine vaccinations are up to date.

The currency is Sri Lankan Rupee (LKR). Major credit cards are accepted at hotels, restaurants and larger shops. We recommend carrying some cash for markets, tips and rural areas.

Sustainability

Deeply so. We hold Sri Lanka Green Tourism Certification and partner exclusively with eco-conscious hotels and operators. We contribute to local conservation projects and support community employment.

We actively promote only ethical wildlife encounters — national park safaris, reputable sanctuaries and responsible whale watching. We never recommend elephant riding or exploitative performances.

Häufig Gestellte Fragen

General

Booking & Payment

Tours & Itineraries

Travel Practicalities

Sustainability

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